2023 Sixity, Inc. Part of Proximity Group, an American-owned and operated online retailer. store Use of non-Dayton Parts brake pads, brake chambers, or rotors reduces the warranty coverage to 1 year for on-highway operation and 6 months for off-highway applications. Caliper, Shock / Strut & Coil Spring Assembly, Shock / Strut, Starter Motor, Alternator / Generator, and more! All rights reserved. Brake Hose, Wheel Cylinder, Disc Brake Hardware Kit, Brake Pad, Master Cylinder, and more! 0000005114 00000 n 2022 Sixity, Inc. Part of Proximity Group, an American-owned and operated online retailer. Oil Filter, Air Filter, Cabin Air Filter, Fuel Filter, Filter, and more! Running Board / Step Bar, Step / Nerf Bar Mount Kit, Grille Guard / Bull Bar, Running Board Mount Kit, Bumper, and more! 0000021838 00000 n (866-933-2911) for warranty claim details. The Limited Warranty covers any product that is purchased from us (Product) which fails due to a defect in materials or workmanship as long as the product is used normally and used in accordance with the purposes it was designed for. Shock / Strut, Shock / Strut & Coil Spring Assembly, Shock / Strut Mount, Steering Damper, Shock / Strut Bellow, and more! 0000055851 00000 n Learn more about this campaign here. 0000002174 00000 n Oil, Brake Fluid, Transmission Fluid, Gear Oil, Power Steering Fluid, and more! Belt Tensioner, Idler Pulley, Timing Chain & Component Kit, Timing Chain Tensioner, Timing Chain, and more! Catalytic Converter, Muffler, Pipe / Resonator, Diesel Particulate Filter. OE return A customer returns a replaced OE part in the box as a warranty aftermarket part. 0000038711 00000 n This warranty becomes null and void if the damage is caused by: (i) misuse, abuse or accident; (ii) the attachment of any unauthorized accessory; (iii) alteration of the product; (iv) improper installation, including, but not limited to, use of improper tools; (v) exposure to harsh weather, road debris and other road hazards, and/or chemicals; (vi) lack of proper maintenance; or (vii) unauthorized repairs. Chloe Hung, Eric Luftig, Michael Kitching, Eric Sills and Matt Roney discuss whats top of mind for their businesses. The automakers engineering prowess isnt necessarily on display in its VIN encoding. We asked mechanics something i want advise. There's lot of advice away there about instructions to choose a reliable motor. After a year, the retailer saw a 5% reduction in total warranties in those 350 stores, according to Michael Campana, senior manager for quality engineering at Dorman. ABS Wheel Speed Sensor, Camshaft Position Sensor, Crankshaft Position Sensor, Blower Motor Control Module / Resistor, Brake Pad Wear Sensor, and more! May 26, 2011 7 2 0 Location: Omaha, NE Vehicle: 2006 Prius Model: N/A I have all the symptoms of needing to replace the hybrid battery, P0A80, P3022, warning lights, cooling fan, fully charged battery all the time. Normal time to recharge would be 20 to 40 minutes but could be as long as 6 hours. Fuel Injector, Fuel Injector Seal / O-Ring, Fuel Injector Line, Fuel Injection Control Module (FICM), Valve Cover Gasket, and more! Control Arm, Sway Bar Link, Oxygen (O2) Sensor, Tie Rod End, Caliper, and more! If your battery is discharged, the battery will be charged at the store. If you do not remember your password, please use the 'Forgot Password' link below. Penetrating Oil, Air Tool Lubricant, Chain & Cable Lubricant, Multi-Purpose Grease, Multi-Purpose Lubricant, and more! For more information about warranties please contact customer service. PRODUCT DESCRIPTION. We see it a lot in our category, Shaffer said. But, the headache of processing a warranty return is just the tip of the iceberg when you consider the overall scope of the problem for the automotive aftermarket. 0000054643 00000 n Should the battery fail within the free replacement period, due to a defect in materials and/or workmanship (not merely discharged), it will be replaced with the same model battery free of charge. For the best experience please upgrade or visit the site on another browser. Clutch Plate, Rebuild Kit, Filter, Band, Shift Solenoid, and more! Get $5 off $25 when you sign up to receive exclusive email savings and offers. A/C Compressor, A/C Refrigerant Hose / Line, A/C Receiver Drier / Accumulator, A/C Expansion Valve, A/C Compressor & Component Kit, and more! Parts manufacturers are joining forces to address a nagging problem in the aftermarket: warranty abuse. Brake Pad, Headlamp Bulb, Rotor, Brake Shoe, Parking Brake Shoe, and more! (The Automotive Aftermarket Suppliers Association and the Auto Care Association have endorsed the initiative.) . Customer satisfaction is our top priority. At Dorman, we use the Advanced Product Quality Planning (APQP) framework of procedures and techniques when developing products. SKU # 775. Fuel tank interior must be cleaned and flushed of any contaminants or debris. Normal wear and tear of brake pads, rotors (including the ABS tone ring), and chambers are not covered under this warranty. They are suitable for a range of direct replacement as well as universal applications. Shock Absorber Nut Tool, Caliper Piston Compressor, Oxygen (O2) Sensor Socket / Wrench, Spark Plug Wire / Boot Puller, Exhaust Hanger Tool, and more! The beauty of a Dorman climate control module isn't just skin-deep. Brake Pad, Distributor Cap, Distributor Rotor, Brake Shoe, Positive Crankcase Ventilation (PCV) Valve, and more! Warranty abuse in the automotive aftermarket isnt a new problem. <<928764B44575D14593D6627C60FB0AEC>]/Prev 136187/XRefStm 1997>> Dorman HD Solutions. Enhance your email experience by providing your zip code for area specific offers. Fuel Pump & Housing Assembly, Coolant Reservoir, ABS Wheel Speed Sensor, Wiper Arm, Positive Crankcase Ventilation (PCV) Hose, and more! Radiator, A/C Condenser, A/C Compressor, Radiator Fan Assembly, Blower Motor, and more! Truck Bed Mat / Liner, Tailgate Mat / Liner. Timing Belt, Water Pump & Component Kit, Water Pump, Thermostat, Transmission Fluid, Window Regulator & Motor Assembly, and more! Valve Cover Gasket, Intake Manifold Gasket, Valve Cover, Oil Pan Gasket, Crankshaft Seal, and more! Valve Lifter, Connecting Rod Bearing, Crankshaft Main Bearing, Piston Ring, Camshaft Bearing, and more! Before the public comes calling for their spring cleanup needs, this is the perfect time to take care of our own. 0000012266 00000 n As noted in the table above, separate warranty durations may apply for some products if used in vehicle fleets, defined as groups of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. 2023 Alternator / Generator, Power Steering Pump, Starter Motor, Rack and Pinion, Steering Gear, and more! 0.5lbs. Motor Mount, Motor Mount Kit, Torque Strut Mount, Transmission Mount, and more! This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Please contact us with questions. Oil Filter, Spark Plug, Air Filter, Fuel Filter, Ignition Coil, and more! Catalytic Converter, Pipe / Resonator, Muffler, Pipe Flange Gasket / Seal, Clamp, and more! The campaigns messaging is simple: Members of the group, who spoke with AMN/Counterman on a recent conference call, emphasize that theyre not pushing for parts sellers to adopt new warranty policies. Nut, Bracket, Clip, Seals, Vapor Canister Vent Valve / Solenoid, and more! 0000006643 00000 n the retailer or website from whom you originally purchased the product) any product that in sellers reasonable determination does not comply with the foregoing warranty statement. Oxygen (O2) Sensor, Spark Plug Wire, Ignition Coil, Mass Air Flow (MAF) Sensor, Idle Air Control (IAC) Valve, and more! Would you like to buy another iPhone? But in automotive, we just dont do that., What were suggesting is not a new practice, Shaffer added. In a recent analysis with one of its large retail partners, KYB determined that 53% of all warranty returns were either brand-new parts that never had been installed on the vehicle, or they were parts from another manufacturer (a competitors version or the OE part). Flooring, Floor Mat, Sound Dampening Material, Trunk Floor Covering, Door Panel, and more! Learn more about our Brake Hose, Power Steering Pressure Hose, Power Steering Return Hose, Fluid Cooler Line, Power Steering Reservoir Line Hose, and more! This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This automotive industry standard is also used by Original Equipment Manufacturers and their parts suppliers. Items returned for repair will be handled on a first come, first serve basis. Tire Pressure Monitoring System (TPMS) Sensor, Tire Pressure Monitoring System (TPMS) Stem / Service Kit. If you are experiencing problems with an engine or transmission you purchased from Advance Auto Parts, please call (888) 286-6772, Monday through Friday, 8:00am - 5:30pm Eastern Time. Ignition Coil, Spark Plug Wire, ABS Wheel Speed Sensor, Camshaft Position Sensor, Distributor Cap, and more! In 2018, Dorman distributed mouse pads imprinted with tips for processing warranty returns to 350 stores operated by one of its large retailer partners. 0000001708 00000 n Unfortunately, the auto parts sector holds the dubious distinction of having the highest return rate of any retail category in the Appriss Retail study with nearly one in four auto parts (22.6%) returned. Battery warranties do not cover freezing. Shipping and handling expenses are the sole responsibility of the consumer and are not covered under the manufacturer's warranty. Spark Plug, Spark Plug Wire, Ignition Coil, Spark Plug / Ignition Coil Boot, Diesel Glow Plug, and more! Timing Chain & Component Kit, Timing Chain Tensioner, Timing Chain Guide / Damper, Timing Chain, Timing Crank Sprocket, and more! Universal Joint, Axle Shaft, Drive Shaft Center Support / Bearing, Differential Pinion Seal, Axle Shaft Seal, and more! You battery can be tested either in or out of your vehicle. 191 0 obj <>stream Body Bolt, Seals, Nut, Gasket, Bracket, and more! Brake Pad, Rotor, Disc Brake Hardware Kit, Caliper Slide Pin, Drum, and more! Clutch Kit, Clutch Slave Cylinder, Clutch Master Cylinder, Clutch Master & Slave Cylinder Assembly, Flywheel, and more! 0000038072 00000 n Thermostat Housing / Water Outlet, Power Steering Pressure Hose, Manifold Pressure (MAP) Sensor, Brake Light Switch, Control Arm Bushing, and more! O'Reilly Auto Parts will pass on the manufacturer's warranty on tools and equipment. The DC is back in operation, but you may experience shipment delays. Power Steering Pressure Hose, Power Steering Return Hose, Power Steering Pump, Rack and Pinion, Power Steering Pump Seal Kit, and more! By Josh Cable October 21, 2021 Warranty returns are the bane of every parts retailer's existence. The Contract Number is listed: On ID Cards On the Contract Declaration page Can't find the Contract Number? xref Dorman Products warrants that, for the product and period stated in the table above, the product is free from defects in material and workmanship under normal use and service. Any battery that fails as a result of misuse, abuse, low fluid level, freezing, improper installation or another faulty part are not covered by this warranty. Should the battery fail during the free replacement period, O'Reilly Auto Parts will replace it at no cost to the original purchaser. CV Axle, CV Intermediate Shaft, Wheel Bearing & Hub, Shock / Strut & Coil Spring Assembly, Stub Axle, and more! How Long Does The Coverage Last? 0000000016 00000 n 0000046187 00000 n Universal Antenna, Inside Rear View Mirror, LED License Plate Lamp Assembly, License Plate Lamp Assembly, Blind-Spot Mirror, and more! This limited warranty applies for Dayton Parts Air Disc products sold for vehicles operated in the USA and Canada. Fuel Tank, Fuel Tank Strap, Fuel Sending Unit, Radiator, Fuel Tank Filler Neck, and more! . Screw, Clip, Socket, Rivet, Pin, and more! Belt Weatherstrip / Window Scraper Seal, Door Seal / Weatherstrip, Door Window Glass Channel, Vent Window Seal / Weatherstrip, Fuel Tank Vent Valve, and more! Nationwide Limited Battery Warranty: This limited warranty is extended on to you, the original purchase, and not to anyone who may purchase your vehicle from you during the term of the warranty. At Dorman, we use the Advanced Product Quality Planning (APQP) framework of procedures and techniques when developing products. Transmission Rebuild Lube, Cooling System Flush, Transmission Fluid Conditioner, Transmission Fluid Additive, Transmission Flush, and more! Shock / Strut & Coil Spring Assembly, Shock / Strut, Steering Damper, Air Spring, Lug Stud, Lug Nut, Lug Nut Cover / Insert, Alternator / Generator, Starter Motor, Turbocharger. Lug Nut, Lug Nut Lock Set, Lug Nut & Lock Kit, Lug Nut Installation Tool / Key, Tailgate Lock, and more! Connecting Rod Bearing, Crankshaft Main Bearing, Thrust Washer, Camshaft Bearing, Radiator, A/C Condenser, Fluid Cooler, Intercooler. 0000023345 00000 n A/C Compressor, A/C System O-Rings / Seals, A/C Refrigerant Oil, A/C Refrigerant Hose / Line, A/C Condenser, and more! 0000056210 00000 n Disclaimer: Even though every attempt is made to ensure this information is complete and accurate, it is impossible to account for all possible circumstances or . Control Arm, Tie Rod End, Sway Bar Link, Ball Joint, Wheel Bearing & Hub, and more! Limited warranties are made to the original purchaser only and are non-transferable. This limited warranty applies for Dayton Parts Air Disc products sold for vehicles operated in the USA and Canada. The pro-rata cost per month is determined by dividing the price paid for the original battery by the consumed months in service. Some states may not allow the exclusion or limitation of incidental or consequential damages. Subscribe Education Warranty Returns Got You Down? %PDF-1.4 % 0000029185 00000 n Brake Pad, Brake Shoe, Parking Brake Shoe, Clutch Slave Cylinder, Clutch Master Cylinder, Clutch Master & Slave Cylinder Assembly, Clutch Hydraulic Hose/Line, Clutch Release Bearing. Lift Support, Clutch Kit, Flywheel, Clutch Slave Cylinder, Clutch Master Cylinder, and more! Differential Pinion Shim, Differential Carrier. Tune-Up Kit, Spark Plug Wire, Distributor Cap, Ignition Coil, Distributor Rotor, and more! loyalty program Control Arm, Tie Rod End, Sway Bar Link, Ball Joint, Sway Bar Bushing, and more! Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty becomes null and void if the damage is caused by: (i) misuse, abuse or accident; (ii) the attachment of any unauthorized accessory or non-approved parts, such as brake chambers, rotors and disc brake calipers; (iii) alteration of the product; (iv) improper installation, including, but not limited to, use of improper tools and the misapplication of air disc pads; (v) exposure to harsh weather, road debris and other road hazards, and/or chemicals; (vi) lack of proper maintenance; or (vii) unauthorized repairs. A similar campaign conducted by one of its members gives the group hope that Check the Part could make a real difference. Trailer Connector, Trailer Brake Control Connector, Trailer Wire Converter, Tail Lamp Converter. Wiper Blade, Clutch Kit, A/C Compressor, Alternator / Generator, Clutch Kit - Solid Flywheel Conversion, and more! Dorman gives repair professionals and vehicle owners greater freedom to fix cars and trucks. Turbocharger, Turbocharger Service Kit, Turbocharger Cartridge, Turbocharger Pedestal / Mount, Turbocharger Wastegate Solenoid, and more! 2023 Warranty Statement 0000045927 00000 n Replacement under warranty does not extend the warranty term. Gear Oil, Oil Additive, Fuel Additive / Conditioner, Transmission Fluid Conditioner, Engine Rebuild Lube, and more! 1-2-3 Claim Steps Assign Evaluate Resolve View Claim Steps A 2018 Appriss Retail study concluded that return fraud and abuse cost U.S. retailers across all sectors nearly $24 billion each year. Our certified technicians have the answers. Material: Nylon. Spark Plug, Oil Filter, Air Filter, Belt, Radiator Hose, and more! Product breakdowns and malfunctions are covered after manufacturer's warranty. For all other products, please contact Customer Care. The following is a summary of manufacturer warranty terms. 0000031544 00000 n Wheel Bearing, Wheel Bearing & Hub, Wheel Seal, Crankshaft Seal, Differential Carrier Bearing / Race, and more! Valve Cover Gasket, Cylinder Head Bolt, Crankshaft Seal, Intake Manifold Gasket, Engine Kit Gasket Set, and more! Spark Plug, Spark Plug Wire, Diesel Glow Plug, Wiper Blade. Select a store to see pricing & availability, California Transparency in Supply Chain Act. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 9:00 a.m. to 6:00 p.m., excluding holidays; The Administrator will provide to you the nearest participating Facility. Some states may not allow the exclusion or limitation of incidental or consequential damages. All Rights Reserved. Click the button below and speak to them now. Compare. Control Arm, Tie Rod End, A/C Compressor, Door Lock Actuator, Sway Bar Link, and more! 0000011975 00000 n Brake Cleaner, Brake Fluid, Clutch Fluid, Cooling System Flush, Mass Air Flow (MAF) Sensor Cleaner, and more! And the store gives them a credit.. Sorry, you're using a web browser that is no longer supported. This Limited Warranty is valid only if you are the original purchaser of the Product. Headlamp Bulb, Back Up / Reverse Lamp Bulb, Fog / Driving Light Bulb, Turn Signal Lamp Bulb, License Plate Lamp Bulb, and more! ABS Wheel Speed Sensor, Temperature Sender / Sensor, Camshaft Position Sensor, Oil Pressure Sender / Switch, Windshield Washer Pump, and more! Air Filter, Oil Filter, Cabin Air Filter, Fuel Filter, Filter, and more! The warranty does not cover failures that occur outside the United States or Canada. Service 6 Value 7 Shipping 4 Returns 5 Quality 7 Positive reviews (last 12 months): 28.6% 123 0 obj <> endobj To be sure, returns are a thorn in the side for all retailers. Dorman Training Center; Product of the Month The most trusted name in wheel hardware. 0000001997 00000 n (A portion of any one month is considered a whole month.) In order to be eligible for service under this Limited Warranty, you MUST return the Product along with the original sales receipt to any OReilly Auto Parts store, and at our option, we will either replace the Product or provide a refund. Water Pump, Fuel Pump, Fuel Pump & Housing Assembly, Water Pump & Fan Clutch Assembly, Radiator Fan Clutch, and more! On-Highway means vehicle operates 100% of the time on-highway. Pipe Flange Gasket / Seal, Muffler, Catalytic Converter, Pipe / Resonator, Clamp, and more! Our goal is to support our customers success by planning for a quality product from the beginning, and then assess both internal and market feedback to support continual improvement. With respect to all Dayton Parts, LLC parts categories (excluding Dayton Parts Air Disc Products), as your exclusive remedy the seller will, at its sole option, repair or replace or, in the case of its Distributors only, provide credit equal to the purchase price of any product sold by seller which is returned to seller within twelve (12) months after its first retail sale because of a claimed defect where the product, in sellers reasonable determination, does not comply with the foregoing warranty statement. Please create a password for your account. I contacted Dorman via online chat (on their website) and asked. . 0000055330 00000 n Lift Support, Belt Tensioner Damper, Steering Damper, Seat Adjustment Strut. Door Panel Retainer / Clip, Bumper Cover Retainer, Fender Retainer / Clip, Molding Retainer / Clip, Speed Nut, and more! O'Reilly Auto Parts makes no guarantee, assurances of performance, or warranty of any chemical products offered, including, but not limited to: paints, sealers, wax, lubricants, additives, distillates, detergents, de-greasers, cleaners and conditioners. This limited warranty is extended by SuperStart batteries. Seller warrants that, for the product and period stated in the table above, the product is free from defects in material and workmanship under normal use and service. Tune-Up Kit, Power Steering Pump & Hose Kit, Leaf Spring Shackle. Dorman gives repair professionals and vehicle owners greater freedom to fix cars and trucks. Trailer Hitch, Trailer Hitch Ball Mount - 2" Receiver Tube, Hitch Pin, License Plate Holder, Safety Chain, and more! Correctly handling warranty claims is a good way to improve sales, the Automotive Aftermarket Warranty Committee asserts in a fact sheet supporting the Check the Part campaign. Thermostat, Fuel Tank Cap, Oil Filler Cap, Thermostat Housing / Water Outlet, Radiator Cap, and more! 0000122117 00000 n With respect to all Dorman Products parts categories, as your exclusive remedy the seller will replace free of charge through the original point of purchase (e.g. Dorman Warranty Limited Lifetime Warranty Product Category Warranty Duration Hybrid Batteries 12 months from the date of installation . Dorman wheel hardware fits 99% of domestic and 95% of import vehicles. Floor Mat, Cargo Area Mat, Trunk / Cargo Area Organizer, Seat Cover. Pipe / Resonator, Muffler, Clamp, Exhaust System Kit, Pipe Spout / Tip, and more! Rotor, CV Axle, Air Filter, Drum, Motor Mount, and more! Seller will, at its sole option, repair or replace the product where, in sellers reasonable determination, such product does not comply with the foregoing warranty statement. Check the Part has been started by industry experts to help address these fraudulent claims by encouraging parts professionals to simply open the box and visually inspect returns. Wheel Bearing, Wheel Bearing & Hub, Clutch Pilot Bearing, Clutch Release Bearing, Drive Shaft Center Support / Bearing, and more! Seller will inspect the product and will make the final determination of warranty eligibility. Leaf Spring Bolt, Leaf Spring, Coil Spring, 9/16" Bolt, Leaf Spring Shackle, and more! to file a warranty replacement claim, Like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. FREE SHIPPING on most orders of $35+ & FREE PICKUP IN STORE. Wiper Blade, Windshield Washer Pump, Wiper Arm, 22" Blade Refill, 15" Blade Refill, and more! CV Axle, Caliper, Power Steering Pump, Rack and Pinion, Power Brake Booster, and more! If you need to return a product under warranty, please take it into any OReilly Auto Parts location or return it following the process described below. Service calls, towing, loss of time, inconvenience, and loss of use of the vehicle, lost wages, lost profits, or any other CONSEQUENTIAL OR INCIDENTAL DAMAGES which are hereby specifically excluded from this warranty. Pleasecontact uswith questions. We offer a one-year part replacement warranty unless otherwise stated on your receipt. Better Business Bureau Corporate Values Overview Dorman Products has a rating of 1.86 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Follow Us: Radiator, A/C Condenser, Shock / Strut, Heater Core, Suspension Kit, and more! Automotive Business Solutions Inc. serves at the administrator only. Check the Part has been started by industry experts to help address these fraudulent claims by encouraging parts professionals to simply open the box and visually inspect returns. Bumper, Cab Protector, Grille, Spare Tire Carrier, Bumper Hitch, and more! What Will OReilly Auto Parts Do? The Automotive Aftermarket Warranty Committee estimates that warranty abuse costs auto parts manufacturers and distributors more than $600 million each year, although members are confident that the actual number likely is much higher. Shock / Strut & Coil Spring Assembly, Shock / Strut, Shock / Strut Mount, Suspension Kit, Steering Damper, and more! . Control Arm, Sway Bar Link, Tie Rod End, Ignition Coil, Fuel Pump & Housing Assembly, and more! Coverage terminates, including any and all implied warranties such as the implied warranty of merchantability or fitness for a particular purpose, at the end of the applicable warranty period or earlier if you sell or otherwise transfer ownership of your vehicle using the Product. If you think about a Ford truck from the 70s, the battery has a problem, the cables have a problem, the relays have a problem everything has a problem in that truck, Tobin lamented. Wholesaler Closeout items have a 30 day warranty (but still are covered by our. Use of non-Dayton Parts brake pads, brake chambers, or rotors reduces the warranty coverage to 1 year for on-highway operation and 6 months for off-highway applications. If the non-participating Facility will not accept payment from the Warranty Administrator, you must pay for the warranty service and submit your original repair invoice (or legible copy) to the administrator for review within 60 days of the date of service or replacement.
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