POB 5, 00531 HELSINKI No confirmation email. No COMMISSIONS. Its impossible to talk to them. They use Freshdesk and Freshchat as the products are extremely intuitive compared with the previous well-known CRM they were using before.They also enjoy the feature-rich omnichannel . Voice your opinion today and hear what 25 customers have already said. Do you agree with Otravo's TrustScore? 01-11-2018 Otravo appoints Jos Gabriel Salvad . Combining flight information from various sources, Greitai in the Baltics offers the most convenient connections at attractive prices. It is our top priority to send the flight ticket for bookings that have been made as soon as possible. Otravo Madrid is the company that takes the money you pay for flight tickets and insurance. According to the terms and conditions of some banks, the same refund principles as those applied when paying by credit also apply to debit card payments. THEY WILL NEVER GIVE YOU THE MONEY BACK, even if one passanger is hospitalized with pneumonia due to covid before flight and you have proof. High flyers in areas like customer service, online booking technology, e-commerce, but above all great team players. Useful. FINLAND. Boost your networking and get a better understanding of the travel tech industry. I tried calling again but number, like the rest, is out of service all of a sudden. Otravo has acquired 2 organizations. On May 28, 2022, I made the purchase of two plane tickets for a business trip. Watch out!SCAMMERS!They deliberately create buggs on their website TripMonster which will make you book the same tickets twice or more and after, there is NO POSSIBLE REFUND!This is my experience where I've end up with 3 tickets on hand!Very bad service quality! Customize, extend, and unify experiences for your growing business with the Freshworks Neo platform. It's an infectious attitude. Good-bye 500 euro. Beware!My flight (TripMonster booking code 15514536) was cancelled due to COVID19 over a year ago. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I entered my information and received a confirmation email an hour later, they told me that it was canceled and I ask for my refund is been 13 day and there is no sign of anyone taking care the amount was 300 dlls. For bankruptcy insurance These services are no longer being provided. to get help getting my money back, but to date, I have got nowhere with any of these sources. I needed to change my flights due to Covid and no one was able to help after many, many hours on the phone and email trying to do so. Enhance process efficiency and predictability, boost employee productivity, and delight customers with our modern and low-code analytics engine. Police refuse to file report as they say its not their territory. We work closely with our partners like airlines, tour operators, hotels, car rentals, insurance companies etc. You can use the following template in the email. The cry of "Customer service stinks these days" increasingly issues from people's lips. Companies can ask for reviews via automatic invitations. Debit Card every traveler must have! Otravo evenually responded witth an automatic one line email claiming that I am not entitled to a refund because of airline policy. Its impossible to talk to them. I was told by Virgin staff to call the travel agents - who turned out to be a company I was not aware of called Otravo - and ask to be re-routed or get my money back or rebook my flight. Anyone can write a Trustpilot review. Are you ready to find out Otravo's news & stories? Claim your profile to access Trustpilots free business tools and connect with customers. Your experience can help others make better choices. Now trying to get them but they are not responding. and Vliegtickets.be. Categories Blog Log in For businesses. Then You`ve come to the right place. Unsurprisingly I have not heard from Otravo to give us our refunded money. You can quickly take care of most things here, or connect with us when needed. Enable sales, marketing, and support teams to leverage data from customer context and behavior to deliver personalized experiences. I paid for Swoop flight tickets on-line. Travelers are changing their behaviors and expectations are shaped by advances in technology and consumer adoption. Amsterdam, Noord-Holland, The Netherlands. Our customer service is currently unavailable by phone. Dec 13, 2022 I booked flights I booked flights. 6. I was eventually told my ticket would be fully refunded, and of course it was denied by the company they outsource the refund process to, Refundable.me (also stay very far away from them, it seems like a scam of some kind). Description. Swoop will not give me the refund because they refund the credit card that was used to pay. Report them to CONSUMER PROTECTION. En vous inscrivant la newsletter, vous consentez la rception de contenus de notre part. Lintulahdenkuja 2 In the event of a sellers bankruptcy, the creditor is obliged to return the payment to the consumer on the basis of the creditors liability. which cost money and time. As we try to bring real value to the companies in our database, one of our t will review your request before we pass it along. Claimed i would get the confirmation within 72 hrs, and she hung up. Otravo has informed its customers that if a ticket has already been purchased and received in principle there is no need to worry, and no action is needed at this time. I scraped together the money to book my flight with Virgin Airlines through Travel2Be, supposedly operated by Delta. The information concerning your own case must be filled in. Do not use this company or any of their subsidiaries. Let's set-up your profile quickly - how would you describe yourself? Otravo is the parent company of several well-known travelbrands. NEVER BUY TICKETS FROM THEM, Do not buy at Otravo or Tripmonster - they charge you twice and claims to not know anything about it, so you have to take it via your bank to get it fixed. We offer our travel services where people are searching and shopping, both through our local, and through the meta-search channel. By signing up you agree to receive content from us. DO NOT use any online websites affiliated with OTRAVO.NL or this bank account nr : NL39ABNA0513122680. We'll do our best to connect you with the right people on the team. I`m Edgar, founder of TravelFree.info blog. LONDON, United Kingdom - Feb 14, 2017 - Benelux and Scandinavia's largest online travel agency, Otravo, has seen an extraordinary 40 percent growth, which it attributes to Sabre's industry leading online travel and web-services technology. The other day I found myself indulging its . Why would you outsource the refund process when the purchase and all the customer interactions are with a different company? No possibility to email. This allows Otravo to increase their customer base by servicing their clients both in their private and professional life while taking advantage of market dynamics where business travel is emerging as a lifestyle perk rather than a work necessity. DO NOT USE THEIR SERVICES! Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. I paid for a flight I didn't get. No confirmation email. Also make sure that the service provider has your up-to-date contact information. Tried 3 different tel. (11 reviews) Previous 1 Next page. Both through self-service and personal control all travelers to their global air travel, both online and offline, both business and private. ), Bring your own custom objects to address complex workflows, Easily create and use workflows that are specific to your business needs, Effortlessly build customized applications with easy to use developer capabilities, Extend your Freshworks experience with 1200+ marketplace apps, Employ the developer portal and community to build upon solutions of choice easily, Harness native integrations to seamlessly connect across applications, Get a 360-degree user view with a unified data platform, Make smart business decisions with actionable insights from Freshworks Analytics, Manage easily with a common admin, signup, and billing platform, Delight customers and employees with unified conversational experiences. The Freshchat integration inside Freshdesk provides a great omnichannel experience., The Freshdesk- Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. I feel sorry for the staff that work for them. Suikersilo-West 41 (12e verdieping)
No FEES. Date of experience: June 01, 2023. Join our executive team as we unveil our latest AI-powered innovations. NEVER DO BUSINESS WITH THEM. My parents booked tickets via one of their partner, the money was paid but no airticket was issued. Are You looking for the best travel deals? SCUM ARTISTS Charged for travel insurance and never send it I will do charge back they will pay for it. Select the department you want . Here are 8 tips for writing great reviews. Active, Closed, Last funding round type (e.g. . Writing skills. Otravo or trip monster they are using different names to cheat people and they are doing this every day! I never received my tickets. Otravo has the widest range of global flights, rental cars, hotels, sun holidays to all . If you have purchased a flight from us, and have not received your ticket yet. Note to media: Otravo management is not available for questions at this moment. May 31, 2023 8:22 AM PT. Quick plug-n-play integrations | Streamlined workflow automation | Access to global marketplaces, See how the Neo platform helps you customize, extend, and unify your experiences. Not possible to contact them. Whats more- it makes Freshworks products seamlessly interoperable with each other. Also my cancelled flight refund was sent to Otravo because that was the credit card they used to pay Swoop. Sabre also operates a leading global travel marketplace, which processes more than $120 billion of estimated travel spend annually by connecting travel buyers and suppliers. We use dedicated people and clever technology to safeguard our platform. How its possible? | Read 21-21 Reviews out of 21. Freshworks products are built ground up on the common foundation of the Neo platform, giving you a secure and unified Freshworks experience. Beware!My flight (TripMonster booking code 15514536) was cancelled due to COVID19 over a year ago. Human Resources. I tried calling again but number, like the rest, is out of service all of a sudden. Almost a month later I still cannot get any contact with this Otravo or Travel2Be. Started in 1983 as a brick travel agency and evolved over time to one of the main airline ticket websites of The Netherlands. . Customer experience (CX) has become a driving force in digital communications. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. All rights reserved. Tried 3 different tel. I mailed Otravo a several times, and I received no answer.I booked a trip to Egypt, and because of COVID-19, the trip was cancelled.I wanted my money back, but no answer of Otravo. Swoop will not give me the refund because they refund the credit card that was used to pay. By continuing, you are indicating that you accept our. We want to show you what's possible! Edit Lists Featuring This Company Section, Linda Bjernstl heads new venture in e-commerce, European Union (EU) Private Equity Stage Companies With More Than 100 Employees, Europe Private Equity Stage Companies With More Than $50M in Revenue, Leisure Companies With More Than 50 Employees, The Netherlands Companies With More Than $50M in Revenue. Quickly build modern, secure, and scalable apps and integrations with a variety of developertools and resources. This position supports Division of Member and Provider Services (DMPS) operations by working directly with customers, researching case or customer data . Otravo is owner of more than 9 online travel agencies.7 out of 9 of their travel agencies had a rating between Very Bad and Bad2 out of 9 have a rating between Average - Good.Their customer service is unreachable. In the template, you require that you be refunded the purchase price if the contract is not fulfilled. Organization Otravo Summary Financials People Technology Signals & News Similar Companies Highlights Funding Rounds 1 Lead Investors 1 Investors 1 Funding Otravo has raised 1 round. The platform services enable you to unify and customize your experience across It is our top priority to send the flight ticket for bookings that have been made as soon as possible. Police refuse to file report as they say its not their territory. Find out how we combat fake reviews. We also ensure all reviews are published without moderation. Please only contact Van Diemen PR for media inquiries. Our meta-searchbrandsfor flight ticketsincludeTravelgenio, Travel2beandTripmonster. Company was reported as not operating anymore on Apr 11, 2020. However, it is good to be aware that a consumers position in a bankruptcy case is usually weak. I booked a flight with this company for Ryanair, they yook an extra 50 over and above the cost of my flights and had this confirmed by Ryanair. Otravo stands for Online Travel Organization and is the market leader in the Benelux for (online) sale of air travel. Read all customer stories. ", Antonella Vecchio, vice president Online and Land & Sea, Sabre Travel Network said: "We are consistently impressed with Otravo's innovation leadership and the team's dedication to delivering a perfect customer experience. The airflight doesn't provide information with their booking code and the company does not respond to our emails, phones etc. Otravo is looking for new investment opportunities. Otravo.com (a trading name of Otravo B.V.) is committed to upholding its customers' privacy and we strictly abide by privacy laws and regulations. 2023 Trustpilot A/S. With our brands, we enable travellers in over 50 countries to enjoy saving money while booking their flight tickets and holiday packages. Thank you! A claim to the bankruptcy estate should be submitted as soon as possible. I bought 2 tickets + insurance from VliegTickets. Consumers can submit their refund claims to Otravos bankruptcy estate in the Netherlands if the ordered service is not delivered and taking the matter to the creditor or their bank does not produce results. Through the Meta-search channels, Travel2be.com visitors will find the world at their fingertips. Great service and knowledgable staffs. . Verification can help ensure real people write reviews about real companies. Also get to know our employees by their blog entries. Simple, fast and seamless. For Travel Insurance Check your confirmation e-mail for the name of the provider and contact. All rights reserved. FREE Revolut card! Join the 25 people who've already reviewed Otravo. They just take your money and run with it. For Flex Ticket These services are no longer being provided. Claimed i would get the confirmation within 72 hrs, and she hung up. Customer Spotlight Otravo Otravo is an online travel organization that has its offices in the Netherlands, Spain, Uruguay, Lithuania, Sweden and Argentina. FRAUDULENT COMPANYThey refuse to give you a refund after they cancel and eventually they block all communication. I was told by Virgin staff to call the travel agents - who turned out to be a company I was not aware of called Otravo - and ask to be re-routed or get my money back or rebook my flight. Looking for solutions that meet YOUR business needs? including through customer satisfaction surveys; . Numbers before finally getting a woman on the phone. For Service Packages These services are no longer being provided. 2023 Trustpilot, Inc. All rights reserved. Lets start an investigation inti this company and its partners Tripmonster.Warning do not deal with this company or any of its associates. Source: Challenger, Gray & Christmas. Now I'm trying to get my money back from them but they are not responding. In case customers have open questions about their flight tickets, they are advised to contact the airline directly. (You can unsubscribe at any time. They sell "insurance", or false assurances, and they never pay. On May 28, 2022, I made the purchase of two plane tickets for a business trip. van Dongen (De Vos & Partners), crediteuren.otravo@devos.nl. This is the only contact I have had from them. You can now unleash the power of cutting-edge technologies and deep industry insights of our trusted partners to create differentiated customer and employee experiences. Here are 8 tips for writing great reviews. I entered my information and received a confirmation email an hour later, they told me that it was canceled and I ask for my refund is been 13 day and there is no sign of anyone taking care the amount was 300 dlls. BE CAREFUL THIS IS A SCAM!!! Paied money and Booked the ticket (I thought so) for the ticket that did not exist. Not possible to contact them. Claimed i would get the confirmation within 72 hrs, and she hung up. CHARLATANS!!!! Personalization trusted by travelers and travel managers. The problem is that I booked with an on-line third party which was Otravo who took the money I paid for the flight and then paid Swoop with their credit card at a lesser rate than I paid. Your submission has been received! Schipholtickets.nl was acquired in January and Flygstolen in July oflast year. Show reviews in all languages. Our flight was cancelled and with much effort on my part, Swoop agreed to refund us for the cancelled flight. The money is paid to OtravoMadrid AMT.I flew with a ticket purchased from them, but my friend became ill with pneumonia due to covid. VIVID Promo Code: Card for FREE + up to 80 Bonus, CURVE Promo Code: Card for FREE + up to 10 Bonus. "Since we've converted to Sabre, we're booking more complex and expensive dynamic packages and tours, we're able to show more flight details and seating options, and we're connected to the metasite channel now. Our customer service agents love the technology's ease of use. LONDON, Feb. 14, 2017 /PRNewswire/ -- Benelux and Scandinavia's largest online travel agency, Otravo, has seen an extraordinary 40 percent growth, which it attributes to Sabre's industry leading online travel and web-services technology. Finding the best price when you plan a trip is what Travelgenio is all about. For media inquiries (not for customer service), Please contact Continews by email: [email protected]. Impossible. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unify context across apps, bring disparate teams together, and help customers on channels of choice with our native messaging integrations. This led to the acquisitions of Flygstolen (Nordics) in July 2016, VakantieDiscounter (Benelux, Packages) in February 2017 and Interneto Partneris (Baltics) in October 2017. Sorry, our deep-dive didnt help. Anyone can write a Trustpilot review. Our user-friendly technology enables you to finish your booking within 3 minutes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With our brands we enable travelers in over 50 countries to enjoy saving money while booking their flight tickets and holiday. Halfweg Suikersilo's
They just take your money and run with it. Vakantiediscounter has been acquired by British investment company 3i since August 2022 and is no longer part of Otravo. For Hotels or Cars purchases: please follow the information received from our partners when booking the services. Check out the links for Our brands at the bottom of this page. Date of experience: December 31, 2022. I bought 2 tickets + insurance from VliegTickets. I never received my tickets. The contact details of the administrator of the bankruptcy estate are as follows: D.J. This was a Private Equity round raised on Feb 24, 2016. "We are constantly focusing on customer needs and looking for ways to innovate so that our customers can get exactly what they want. Verification can help ensure real people write reviews about real companies. Claimed profile. Otravo.com collects personal data and uses cookies. Their flawless financial reports are part of what allows our management to make the right decisions for Otravo. Travelers in more than 50 countries can take advantage of the extensive experience in the world of tourism combined with state-of-the-art technology when booking their flight, hotel and car. (Redondea tu respuesta a dos cifras decimales.) Good-bye 500 euro. Otravo management is not available for questions at this moment. It is 100% SCAM. The airline already approved a refund, but there is no one to talk to at TripMonster, they disappeared with the money. Otravo "The Freshdesk- Slack integration helps us stay better connected with each other, with our developers, and with our customers which is critically important right now. Join our community and connect with industry peers. The price was
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otravo customer service