All orders are final once you have placed them across all our websites. The last time I ever use popcultcha. Never any issues. So the deposit, whether it be $100 or in full, secures your particular piece ie. If you choose to pay additional shipping for our domestic Express Post option there is no Free Shipping on items over $100. All rights reserved. As a collector that would immediately kill the resale value! This is the third time ordering from them and they are very efficient. We have tested our queueing system on our last major product release and it worked extremely well and managed to cut issues down dramatically. Popcultcha Supastore is Geelong's biggest store full of the latest and greatest cool gear in Music, Video Games, TV and Movie. I ordered the themberchaud 10" funko pop on April 15th and received it today May 5th. Nope, my response was we can offer you a discount code for another order this discount code was worth 2.50 at most on a 20 order. Copyright 2022 Popcultcha Pty Ltd. All Rights Reserved. Pre Order processing times will vary, this is dependant on the how heavily it/they have been pre-sold. Due to new restrictions put in place by Funko there are a handful of products that we are no longer able to ship to the United States or Canada. But dont worry, there are still plenty of great Funko collectables and products from your other favourite manufacturers that Popcultcha are excited to ship all around the world to our valued customers. This process can take 3-10 business days usually, depending on where you live. Please note that the time chosen to start the event is not to benefit any customers or customers location. As the terms and conditions of sale for a lucky last item include the customer agreeing to the current condition of the product they will not be issued a refund or exchange barring any damage to the product received that had not been communicated by Popcultcha. We always endeavour to process all pre orders as quickly as possible, but please be aware that there will be a delay on any item/s that isheavilypre sold, or if we land a lot of pre ordered items at the same time. We will contact you via phone or email in such an occurrence. (If number supplied). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Popcultcha will cover the shipping cost of defective item from the customer's nominated delivery address to our HQ in Geelong, Victoria. At certain time of the year Popcultcha will have Funko Convention Exclusive Products made available for sale to coincide with the release of these products at their respective conventions i.e. This is rare that we do this, as both Popcultcha and the customer would prefer to deal in factory sealed cartons. We are very fortunate that Funko have allowed us access to these Funko Convention Exclusive products and it is not the fault of our staff if people miss out on items or if the website crashes due to unprecedented demand. Popcultcha can not refund money onto a different credit card. and our Whats more is that most of us Popcultcha Peeps are collectors ourselves! The cancellation and refunds can take up to two weeks to be finalised so your funds will also be tied up until finalised. To find out which countries are excluded from purchasing a particular item, please check the More Information / Specifications tab on a product page. We may also follow up with a photo. This company needs to actually send their items. Dreadful experience. They just sent me a new invoice with a higher total and charged me the full amount. The demand for these Funko Convention Exclusive products is much higher than the quantity that are made available for sale. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. Unfortunately, due to agreements with our supplier we are unable to reveal what products will be available for sale until the time of the event. The largest vessels will have to reduce their drafts how low they sit in the water by carrying less or cutting the weight of their cargoes as of May 24, followed by another decrease that kicks in on May 29. However, if we discover any defect or damage, we will contact you first before sending it out via phone or email and let you know the exact condition of the goods. Also, the item moves far quicker through this system than it would via regular International Air Mail. We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! Customers who have purchased from Popcultcha should note that all returns/exchange enquiriesmust be received by Popcultcha within 30 daysof you receiving your goods at your nominated delivery address. We have implemented what we like to call the traffic light system. They just told me to F off and take a 10$ aud discount code.Great way to value a customer thats been there for them, for over 7 years. If the question has been addressed via the. I got a notification every step of his journey from Australia to Canada. If the orange "Pre Order" Light is showing, then you know this is a Preorder item. All refunds are at the discretion of Popcultcha. All Funko Convention Exclusives products regardless of whether they have a sticker will be treated as an exclusive item. Yeah, if you dont want damaged packages id avoid this store.Also, i ordered a funko pop in early december, and it still has not arrived. If you have any questions about the new restrictions, please feel free to ask right here. I did that and they replied with 'the item is intended to be taken out of the box'!! Similarly, an additional Express Post premium is added to the $9.99 flat rate shipping for all orders under $100, again based on the weight of your consignment and the address to which it is going. Received a package wich was severly damaged, all the products inside have been utterly dented and ripped apart, due to mishandling. For further information please follow this link to Australia Post's FAQ on missing items. Popcultcha is not liable for any variation in amount refunded due to exchange rates. When parcels are shipped from our warehouse, an automated email is sent to customers to provide the tracking number for that shipment. It came about in 2 weeks which I expected longer, again really good! All orders placed (In-Stock or Pre-Order) via any of our . If you have paid via a non-instant payment method i.e. Live from Hong Kong, bringing you the most important global business and breaking markets news information as it happens. Popcultcha does not offer refunds for change of mind. Please enter your email address below to create account. It can take up to 30 days for the refund to show up on the card statement. All rights reserved. Got my first order in a few days ago. We use dedicated people and clever technology to safeguard our platform. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual POP vinyl from A to B. Reddit, Inc. 2023. Here at Popcultcha, we take pride in ensuring that your goods have been carefully picked are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. (In the future, to cut down on processing time, consider paying via PayPal or Credit Card for a quicker turnaround.). I will have to dispute the charge with my credit card provider to get my money back.Im done with Popcultcha. Refunds are issued in Australian Dollars (AUD) at Paypals current currency exchange rate. This service is a premium express courier service and is fully traceable on the Australia Post website, so that you have the piece of mind to know where your parcel has been scanned and at what stage of the journey it is in. If payment is not received within 7 days of placing your order Popcultcha reserves the right to cancel the order. EbolaPuppies 8 yr. ago. With preorders, a company should typically know when to expect an item to be in stock, but with back orders it is reasonable to not know when this might happen. I was completely happy with store credit. If this changes we will remove the (RS) from thelistings. Largest collection and variety of pops in one place at retail prices. Popcultcha are unable to assist if your access to the website expires prior to your entry. In this case we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product. Upon receiving notification of damage or a manufacturing defect, we may request photographic evidence of the parcel and/or the the particular product that has the issue. articles a month for anyone to read, even non-subscribers! In Stock and Pre Order Items. The release time advertised for Funko Convention Exclusive items is when the queue for the event will officially begin. Please note: As a registered business we are unable to ship international orders as a gift or a different figureto what you paid and all shipments must be declared as merchandise. My son opened his mystery package today and was so excited. Please enter your email address below to create account. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Avoid buying from here, package came with a rip in the box which shouldnt be expected because of packaged by humans not robots. These boxes are covered by this policy, and the damages policies shown on the individual subscription box websites, which state "WE DESIGN OUR PACKAGING TO PROTECT THE COLLECTIBLES INSIDE, AND WE DO NOT SEAL OUR BOXES FOR THIS VERY REASON. They offered nothing to make it better. So once it's shipped I'd give it roughly 2 weeks. In order to do this you must first provide Popcultcha with your Account Name, BSB & Account Number. As soon as your order is picked and packed it will leave us with the respective transportation companies that day. Also, they mark a lot of out of stock items as preorder when they really mean back order. Items were very well packed but unfortunately there was still damage but obviously from the delivery companies. Popcultcha reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer name and address. During the checkout process, the full amount of your order, in AUD is shown as Grand Total To Be Charged. Customer service has always been slow to respond, but customer service appears to be non-existent now. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items that have carry handles in any event. If your order is over $100 (GST inclusive), then we ship your order complimentary or freight free. It not only spoils the experience for all collectors, but adds unnecessary work for our Invoice Team and simply slows down the process of getting you your items. He showed up in a big sturdy box and wrapped in bubble wrap not a dent on the box, the one he shipped in or the funko box it's self. Creating a shipping label, 3. We will be reallocating resources to ensure that all orders are dispatched as quickly as possible, however. For example, if a 10% OFF code is applied, this code will reduce the RRP of a $1000 product to $900 as well as reducing the $100 Deposit to $90. A 50-foot draft is considered normal. may cause delays to our service times). Bought 2 pop vinyls. If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs which may apply. And look forward to using them again in the future. ), Shipping Information will be emailed to you at the initial stage of processing and it will have all the relevant tracking details foryour parcel once it leaves our warehouse. In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. But don't worry, there are still plenty of great Funko collectables and products from your other favourite manufacturers that Popcultcha are excited to ship . (No extensions available. The ones currently up will stay up. Going forward please post discussion here. After over a month and I'm still waiting for the other item - they'll take your money saying it's in stock and then blame their suppliers for not delivering and don't notify you that it's unavailable - but they'll greedily take your money in the meantime! It is at Popcultcha's discretion on how to proceed with any exchanges, returns or refunds. These Funko Convention Exclusive product release events are held online, as well as in-store at our Popcultcha Collector Gallery and Popcultcha Supastore in Geelong, Victoria. As the shipping fees necessary to deliver your parcel have already been used in the initial shipment we require the cost of shipping to be paid again in order for a secondary dispatch to your location or corrected address. Due to significant increase website traffic during these events, Popcultcha cannot guarantee website stability issues will not arise. To find out which countries are excluded from purchasing a particular item, please check the More Information / Specifications tab on a product page. This flat rate $9.99 shipping service is via standard Australia Post eParcel. With worldwide shipping limitations, we are endeavoring to ensure that we have the least amount of packages in transit at any one time. I was nervous ordering from so far away but speedy was not available in Canada. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc etc. This is the standard international service offered through Australia Post. We also want to thank all the users who posted threads, and make it clear that a megathread was created so that all the different aspects of it could be discussed/found in one place - not to take anything away from our diligent users. pretty bad company and shipping without any sorters or protectors and they claim to be pros at the game of shipping. Pre-orders under $300 are generally paid up front 100% and are then shipped out to you as soon as they arrive without you having to do anything further. The store will not work correctly in the case when cookies are disabled. Megathread: Popcultcha Shipping Restrictions, Scan this QR code to download the app now. In the event that your parcel is returned to our warehouse, which may be the result of an incorrect address entered, an undeliverable address or if the parcel was unclaimed after an attempted delivery, Popcultcha will refund the cost of your order, less shipping, to a gift card. Our system simply does not allow for an accurate shipping price for multiple shipments. Due to the premium nature of this service, it is a little more expensive than Pack & Track International, so please use our cart shipping calculator to assist in your decision making as to shipping service. However, the bag arrived in poor condition (dirty marks on it) and have since emailed popcultcha 4 separate times, sent a message on Facebook messenger which hasn't even been opened/read with no response at all. Please note that pre-orders also may take some time to process once the item arrives, as there can sometimes be very high demand on some products (please see below). I dont understand why. We have found this to be the most practical way to ensure all items are arriving quickly and safely to customers both in Australia and around the world. Receive exclusive offers & news to your inbox. From time to time Popcultcha will merge shipments to ensure that packages are moving smoothly through parcel services. Cancellations of orders and pre-orders can occur only if it hasn't progressed past the point where its paperwork has been sent to the warehouse to be processed and despatched. A severe drought affecting the Panama Canal is forcing container vessels to lighten their loads and pay higher fees, with further increases in the cost of shipping cargo through the canal expected this summer. How do i know what I have to pay as far as duties? All Domestic shipping information can be located within our terms and conditions, All Internationalshipping information can be located within our terms and conditions, All Popcultcha Pennies information can be located within our terms and conditions, Our Returns Policy can be located within our terms and conditions, All information relating to returned orders can be located within our terms and conditions. It's a shame. The reason I needed to reach them this time was because they decided to remove a 20% discount from my order AFTER the order was placed. We dont like to brag at Popcultcha, but having been in the collectables industry for over 21 years now, we know all about mint condition collectables and the fastidious nature of collecting stuff! Being a collector, the product as it is is worth absolutely nothing. Now, they are unreachable. In the event that there are website issues we want to ensure you that we will be working as hard and fast as possible to return the site to full working capacity. Invoicing your item/s, 2. However, we will need to contact you to arrange for someone to be home at the delivery address or alternatively, you may wish to have it delivered to your workplace or another address that is occupied between the hours of 9am to 5pm.=, Standard eParcel Shipping - Estimateddelivery (after warehouseProcessing Times) trackable through Australia Post. The shipping of tertiary parcels containing pre-ordered items may be combined across other orders you have placed in order to keep your items together for safety and ease of delivery. 100-1000customer orders will take much longer. Customer service doesn't care. Check out our online store at www.popcultcha.com. Thanks! Regardless of any frustrations (and no doubt there will be!) By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. International orders weighing more than 2kg and/or from locations outside of the Pack & Track network must be sent via ECI. It look almost a month for two in stock tshirts to arrive (to an Australian address). Please note that if payment is not within 1-2 days of placing said order you run the risk the item/s being sold as this method does not reserve the stock until payment is received. EbolaPuppies 8 yr. ago. Popcultcha will NOT be releasing a list of which products we will have available for sale until the starting time of the event. So to be fair to all collectors out there trying to get there hands on these limited products make sure you follow the rules set up. This is negotiated only when this rare occurrence arises and is treated on a case-by-case basis. WE ENCOURAGE YOU TO TAKE YOUR POP! They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy. But i had no issues! We offer a flat rate of $9.99 shipping to any Australian address for all orders placed via the website, email or telephone if the total value of the order is under $100 (GST inclusive). I'll definitely order from popcultcha again. With Sideshow items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons. These are all considered "minor variations" in a mass produced product. International customers are responsible for any customs duties, taxes or fees payable on the importation of items into their respective country and these charges are independent of our website, levied by respective governments. Unfortunately, we cannot keep a running list of these countries as the landscape is changing so regularly. Privacy Policy. Popcultcha reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting it's actual RRP. (This may vary for certain countries. They took THREE WEEKS to reply to my email and asked for photo evidence. If this is the case with your item please contact Popcultcha immediately via email to[emailprotected]or via telephone on1300 586 291(Australian Customers) or+61 3 5240 7991(International Customers) between 9am - 5:30pm Monday - Friday (AEST/AEDT). We ship all Australian customers from our Head Office and Warehouse in Geelong, Victoria. You will be notified about these issues (if they arise) via email or telephone by our customer support team. Click, Order cancellations will be treated as normal but may not be processed until the after the peak period of the event due to the sheer volume of incoming orders. I received email confirmations at each step of the ordering and shipping process which I appreciated. They basically said to bad you can't prove that you didn't get them. Refunds to credit card will be made to the exact card that was used to purchase the item. We have found this to be the most practical way to ensure all items are arriving quickly and safely to customers both in Australia and around the world. When i asked for a refund, he said id have to destroy the toy? Morgan Stanley Expects a Shock 16% US Profit Drop to Kill Rally, Apple Headset Looks Sleek in Person But Battery Pack Stands Out, Oil Nudged Higher by Saudi Surprise Cut as Traders Wait and See, Mystery Traders Debt-Ceiling Windfall Sparks Insider Concerns. Combined shipments may consist of multiple newly placed in-stock orders, recently arrived pre-orders, or replacement items as necessary. (Including tracking number and link to online siteswhere you can monitor it's progress). afterwards I got extra delivery charges for no reason and they wouldn't even answer to that. Convention Launches, Christmas etc. After that has occurred, and your parcel has cleared Customs, the parcel is then handed over to the postal service in your region to complete delivery to your location. We do not offer a change of mind refund and all funds must either be returned to the customer as store credit, or the order can be changed over to another product. If it is, we will return its original factory shipper and send it out to you. If your item arrives with damaged packaging due to postal services, we cannot guarantee that we will have a replacement box. The parcel is sent through Australian Post ECI system which estimates delivery in3 - 10 business days (after warehouseProcessing Periods) in all zones. TL;DR: Popcultcha is no longer shipping or selling any Funko items to North America. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Popcultcha Pty Ltd is a Registered business (ABN: 35 131 015 711) and by using this online store to place an online order you are accepting the terms and conditions as stated below. As these sealed boxes are pre-packed before arriving here at Popcultcha, we do not have the ability to check the items contained inside for imperfections before shipping them to you. All Retail Packaging images are kept up to date where possible, however designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. 2023 Trustpilot A/S. They then replied saying that the picture showed no damage however there was a clear dent which I pointed out. The Popcultcha team will post messages that are visible to all those in the queue advising of any current website issues or products that have sold out. But how did this historic collapse even happen? Popcultcha New Restrictions on Shipping : r/funkopop 68 votes, 277 comments. Here are 8 tips for writing great reviews. Vinyl collectable toy or what is deemed an "issue" with a Pop! Order confirmation emails may take longer than usual to be sent our due to the increase of orders made during peak times. We recognise the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door. Keep up to date with the newest releases or just browse other readers' hauls and collections. https://www.facebook.com/Popcultcha/?fref=nf. Their prices are great and shipping was very reasonable from the journey he went on!
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popcultcha restricted shipping