I ordered a wetsuit and although it took a while to arrive and the Customer service needs a whole lot of improvement, the product is good and true to size. I forgot my password; How do I update my shipping or billing address? Items received in the incorrect size/color. Light In The Box reviews first appeared on Complaints Board on Oct 17, 2008. If you have just registered an account on our website and need information before you buy, you can submit an inquiry on the product page and our support team will respond within 24 hours. If not received it yet, please submit the . 1. You can click "Forgot password" to get a new one. Wanda Knight. * If you haven't received the package yet, please contact Customer service for help. I am waiting for a parcel from you but am now getting e mails from a company wanting shipping cost before delivery, the company is called phwytn.com. TA. We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience. 4.In certain circumstances, you may want to return some item(s). I am looking for a wedding dress that I saw online last week but today I can not find how can i get help please I brought something it say delivered and the tracking number is wrong and my package is not here. If you were unable to locate a related order, please refer to ", For detailed information, you may refer to , If you attempted the above fixes and were still unable to log in to your account, please click . Why should I create an account? My advice is don't expect your product and if you do hold your breath while opening the box and hope that it's what you wanted and the quality is good. So could you please kindly provide us with your order number or ticket number if you've sublitted ticket to contact customer service before? Please click Prefer to return/Still have questions? to continue if you do prefer the return/exchange. Click on Returns & Refunds and you will be taken to an online form. 1. The action you just performed triggered the security solution. You can use the same way to login and you will find your order in the account. Please fill it out completely and send your item (s) back to us as soon as possible. Click to reveal You can email the site owner to let them know you were blocked. . It does not show up in your email. Let's dive right in. Your best option for resolving your Light In The Box customer service issue is by going to their help desk. The parent company of Light In The Box is Light In The Box Ltd.. Light In The Box is a multinational company founded on 2007 with its headquarters located at Beijing, China.. Light In The Box deals in a variety of industries, such as internet and online retailing, and provides its services worldwide, 798 Stay away from this company. ES. 1 review. This website is using a security service to protect itself from online attacks. 6. Performance & security by Cloudflare. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. How do I write a review? You will be responsible for paying the return shipping fees. Cloudflare Ray ID: 7d2d37537fa22621 LightInTheBox Holding Co., Ltd. (NYSE:LITB) Q1 2023 Earnings Call Transcript May 26, 2023 Operator: Hello, ladies and gentlemen. If so, this post will break down everything you need to know about their customer service, including: How to contact LightInTheBox? Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary). We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. After you submit your ticket, our Customer Service team will respond within 1 business day. Tap or click the link above and we can advise you on how to best get there. Items outside the warranty time-frame. We hope you are happy with every purchase you make. Washed, worn, used, tag-removed, or misused items. I am trying to dispute with my credit card and in one final attempt emailed the "customer service" email address which was for the fifth time " returned undeliverable". LightInTheBox.com will give you a whole new and perfect shopping taste. You can view the steps in our return process in the chart below: If you need to return an item you can begin the process by following the steps below: 1. Invited. There are 5375 customers that LightInTheBox, rating them as good. Please confirm you have received the product and want to return it. In certain circumstances, you may want to return some items. Email, Telephone, Live Chat . What if I have a question before placing an order? There is no number but if you have the app you can go onto the customer services bit and query with them or you could even go on there and ask for a contact number. Get answers from the LightInTheBox staff and other customers. The company says it gives out no telephone number. *Is it possible that you paid the order directly via PayPal without registration? Please note that all shipping companies only accept inquires submitted within the Inquiry Period. 5. gr8 gear. How to write a complaint about Light In The Box. If you were unable to locate a related order, please refer to "Can't find your order? and fill in the required information, our customer service team will contact you within 24 hours of submitting the ticket. 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Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I don't want this dress and as soon as I can figure out a way to get it back to you it is GONE. Then they say they will get back with you within 1 business day. When we have received your package, your return will be processed in 3 to 5 business days and then your refund will be issued. Your IP: 3.If you have been waiting for a shipped order and are concerned about the location of your parcel, the topic "Package Not Received" may be appropriate for your situation. Video Guide(English)-Inquiry or Request regarding the order you have placed. Last Updated: April 4, 2023 Current April 2023 Coupon Codes & Deals Lightinthebox.com Up To $10 Off Your Order With Code Show Code Enjoy 10% Off Orders Over $20 At Lightinthebox.com Show Code Take 50% Off Led Lights At Lightinthebox.com With Code Show Code Get 2 Mens Tunic Shirt For $18 + Free Shipping Show Code Enjoy 15% Off Sitewide Show Code For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. You can send them emails which they will ignore. The best of the 4 ways to get in touch with Light In The Box by GetHuman. The action you just performed triggered the security solution. Competitive prices: The company offers competitive prices on many products, which can make it an attractive option for budget-conscious shoppers. Smoother communication and enhanced support. If you can't log in your account because you forgot your user account or password, try these troubleshooting steps to get back into your account first. 2. 4. This website is using a security service to protect itself from online attacks. customer service contacts 0.7 from 797 complaints 797 complaints 114 resolved 683 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Light In The Box website www.lightinthebox.com What are Light In The Box's email addresses? Emails found on company website litbcs@lightinthebox.com We cannot accept returns under the following conditions: 1. The order number starts with 20 or 21, for example, 201017110040094870. . SEND ME MY DRESS OR MONEY NOWWWWWWWWWWWWWWWWW, They don't have a customer service number. Sign into your account and click on My Orders 2. Light In The Box Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Get guidance for specific issues Track an Order Return an Order Missing Order Refund a Charge Update Account Info I have a different issue Contacting Light In The Box Light In The Box Phone Number No known phone number You have to go back and log into your account at their sight to see the response. Use this comments board to leave complaints and reviews about Light In The Box. Our Customer Service team will respond to you within 24 hours. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address. May 31, 2021 You can contact LightInTheBox via their contact page. 4.In certain circumstances, you may want to return some item(s). Date of experience: June 14, 2021. You have to open a "ticket" via email to get any kind of a response from them! Please confirm you have received the product and want to return it. 2. *Did you use Facebook/Google/Mobile Phone to login before? How do I change my email preference? We also require justifications for every claim, such as photo-taking, video proof, etc. LightInTheBox Holding Co., Ltd. (NYSE:NYSE:LITB) Q1 2023 Earnings Conference Call May 26, 2023 8:00 AM ETCompany ParticipantsJenny Cai - IR, Piacente Financial CommunicationsJian He - CEO. What industry does Light In The Box compete in? For any questions or requests regarding your order, feel free to log in your account and submit a ticket to contact our customer service dept and you will get response within 24 hours. I need the dress I ordered before 28 October 2019. Ordered another dress as first one was wrong colour, second one was the wrong colour too. Again this place really bites. If you would like to check for packages you didn't receive, please contact customer service within the required period. Contact Us We always have someone on hand to answer your questions. Please Follow below steps to track your shipment. This website is using a security service to protect itself from online attacks. 3. I suspect not tried four email addresses and all failed in my opinion these people should be exposed for what they really are! You can email the site owner to let them know you were blocked. LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases a customer may want to return an item.
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